Terms of Service

Last updated July 18, 2026

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between the business you represent ("you", "your") and PeasyOrders ("PeasyOrders", "we", "us", "our") and govern your access to and use of the PeasyOrders websites, application, and related services (together, the "Service"). By creating an account, starting a subscription, or using the Service, you accept these Terms.

PeasyOrders is a business-to-business service. You represent that you are using the Service on behalf of a business, that you have authority to bind that business to these Terms, and that you are not using the Service for personal, family, or household purposes.

PeasyOrders is operated from the European Union; the operator's full legal details are available on request at support@peasyorders.com.

2. The Service

PeasyOrders is order-capture software for wholesale distributors that use QuickBooks Online. The Service reads the order emails your team forwards or sends into it — including PDF and spreadsheet attachments — and turns them into structured order drafts with suggested items, quantities, and per-customer pricing. Orders received by other means, such as phone, can be entered manually.

The Service suggests; your team decides. A person on your team reviews and confirms every order draft before it goes anywhere. Confirmed orders can be exported to QuickBooks Online as estimates (configurable), or to Google Sheets or CSV. Nothing is created in QuickBooks Online without a user of your account confirming it first.

During setup, the Service can read your past invoices once, through the QuickBooks Online connection you authorize, to propose per-customer pricing and order history; proposals apply only after a user of your account accepts them.

3. Accounts and users

Each plan includes a fixed number of users — 3, 6, or 12 depending on the plan. The first user is the account administrator, who invites and manages the other users; the administrator counts toward the plan's user total. The Service provides two roles: administrator and operator.

You are responsible for the actions of the users on your account, for keeping credentials confidential, for maintaining accurate account information, and for ensuring your users comply with these Terms. Notify us promptly at support@peasyorders.com of any unauthorized use of your account.

4. Subscriptions, fees, and billing

Subscriptions. The Service is offered on paid subscription plans, billed monthly or annually. Current plans, prices, and inclusions are shown on the pricing page. Payments are processed by our payment partner, Paddle, which acts as the merchant of record for purchases; your purchase is also subject to Paddle's checkout terms.

Order quotas. Each plan includes a monthly quota of confirmed orders — currently 200 (Starter), 600 (Growth), and 1,500 (Scale). Only orders your team confirms count toward the quota. The Service notifies you as you approach the quota (at approximately 70% and 90%); if you reach 100%, new order confirmations pause until the next billing cycle starts or you upgrade, while order intake and review continue to work.

Plan changes. You may upgrade or downgrade at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing period.

30-day money-back guarantee. First-time subscribers may request a full refund of their first payment within 30 days of the initial charge by contacting support. The refund applies once per organization. Refunds are processed through our payment provider (Paddle) to the original payment method. For Founding subscribers, the 30-day window runs from the access date rather than the initial charge — see Section 5 (Founding subscribers).

No free trial. The Service does not offer a free trial; the 30-day money-back guarantee applies instead.

Cancellation and refunds. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period, and you keep access until then. Except as provided by the guarantee above, by Section 5 (Founding subscribers), or by applicable law, fees are non-refundable.

Price changes. We may change plan prices with at least 30 days' notice; changes take effect at your next renewal. Prices may be shown exclusive of taxes, which the payment processor collects where applicable.

5. Founding subscribers

Who this section applies to. This section applies only to customers who purchased the founding pre-order before the date the Service became generally available, under the founding offer presented at the time of purchase ("Founding subscribers"). It grants no rights to anyone else: if a purchase was made on or after general availability, or was not made under the founding offer, this section does not apply to it — even while it remains part of these Terms. The founding offer is available for a limited number of pre-orders, and we may end it at any time.

Pre-launch status and access date. Founding pre-orders are made before the Service is generally available. No specific launch or availability date is guaranteed: any date we communicate — on the website, by email, or elsewhere — is a good-faith estimate, not a commitment, and may change. We will notify you by email when your access opens; the date your access opens is your "access date".

Payment today; the period starts at access. At sign-up, a Founding subscriber pays 50% of the list price of the first billing period — one month or one year, on the plan chosen. This payment is a one-time pre-order payment: no subscription is created at sign-up, and no automatic charge is scheduled before the access date. Nothing further is charged before the access date. The paid subscription period starts on the access date, not on the day of the pre-order payment: the next charge falls one month (monthly billing) or one year (annual billing) after the access date, at 50% of the then-current list price.

Activation at access. When access opens, each Founding subscriber receives an activation link by email. Activating means entering a payment method and consenting to the subscription. Nothing is charged at activation: the pre-order payment covers the first billing period, which runs from the access date. Access to the Service requires completing activation.

Cancellation before access. A Founding subscriber may cancel at any time before the access date, and we will refund the sign-up payment in full — 100%, no questions asked.

Money-back guarantee. For Founding subscribers, the 30-day money-back guarantee in Section 4 runs from the access date rather than from the initial charge: a Founding subscriber may request a full refund of the first payment within 30 days of the access date, by contacting support. The refund applies once per organization.

Cancellation after the guarantee. After the guarantee window, cancellation stops the subscription from renewing: access continues until the end of the paid period, and no pro-rata or partial refunds are given for the unused remainder.

Founding discount. Founding subscribers receive a 50% discount on the list price of their subscribed plan for as long as their subscription remains active. The discount applies to any plan and to both monthly and annual billing, and it follows plan changes: if a Founding subscriber upgrades or downgrades, the discount applies to the new plan's then-current list price. The discount lapses if the subscription is cancelled or ends for non-payment; any later subscription is at the then-current list price.

6. Acceptable use

You agree to use the Service only for your internal business purposes and in compliance with applicable law. You will not:

submit content to the Service that is unlawful or that you do not have the right to process;
attempt to gain unauthorized access to the Service, other accounts, or related systems, or probe or test their vulnerability without our written consent;
interfere with or disrupt the Service, or impose an unreasonable load on its infrastructure;
resell, sublicense, or make the Service available to third parties as a service bureau;
copy, modify, or create derivative works of the Service, or reverse-engineer it except to the extent this restriction is prohibited by law; or
use the Service to violate the rights of others.

We may suspend or restrict access for violations of this section, with notice where practicable.

7. Customer data and intellectual property

Your data. You own the data you submit to or connect with the Service — order communications and attachments, QuickBooks Online data, drafts, corrections, and exports ("Customer Data"). You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, support, and improve the Service. Our handling of personal information is described in the Privacy Policy.

Your responsibilities. You are responsible for the accuracy and lawfulness of Customer Data and for having the rights and any required notices or consents needed to process it through the Service — including the order communications of your own customers.

Our IP. We own the Service and all related software, designs, and documentation. These Terms grant you only the right to use the Service during your subscription; no other rights are granted.

Feedback and service data. If you send us suggestions or feedback, we may use them without obligation. We may use de-identified, aggregated technical data to operate, secure, and improve the Service.

8. Third-party services

The Service interoperates with third-party services such as QuickBooks Online (Intuit) and Google Sheets. Those services are governed by their own terms and policies, you are responsible for your accounts with them, and connecting them to PeasyOrders is authorized by you. We do not control third-party services and are not responsible for their availability, performance, data handling, or changes to their systems or APIs; such changes may affect Service features, and we will adapt the Service as reasonably practicable. Payments are handled by Paddle under its own terms.

9. Service availability

We work to keep the Service available, but we do not warrant that it will be uninterrupted, timely, or error-free, and we do not offer a service-level agreement. The Service may be temporarily unavailable for maintenance, updates, or events outside our reasonable control. We may modify the Service over time; we will give reasonable notice of changes that materially reduce its core functionality.

The Service is designed to degrade gracefully: if the QuickBooks Online connection is interrupted — for example, by an outage, an expired authorization, or an API change — export to QuickBooks Online pauses while order intake, review, and confirmation continue to work, and export to Google Sheets or CSV remains available. Export to QuickBooks Online resumes once the connection is re-authorized. This describes how the Service behaves; it is not a guarantee of uninterrupted operation.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

In particular, and because of how the Service works:

The Service produces suggestions, not decisions. Order drafts — including extracted items, quantities, and pricing — are generated from your customers' communications and may contain errors of extraction, interpretation, or pricing. We do not warrant that any draft is accurate, complete, or error-free.
Review is your responsibility. Every order requires review and confirmation by a person on your team before it is exported. You are responsible for reviewing and confirming each order, and for verifying exported data in QuickBooks Online or wherever it is sent.
Confirmed means confirmed. Once a user of your account confirms an order, you are responsible for its contents, including any error the review did not catch.
Third-party systems are outside our control. We are not responsible for losses caused by third-party systems, including QuickBooks Online or Intuit outages, API changes, or the acts or omissions of other third-party providers.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, UNDER ANY THEORY OF LIABILITY, WILL NOT EXCEED THE FEES YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or willful misconduct. Your payment obligations and your breach of Section 6 (Acceptable use) are not limited by this section.

12. Indemnification

You will defend and indemnify PeasyOrders against third-party claims, and the resulting damages, costs, and reasonable attorneys' fees, to the extent arising from: (a) Customer Data, including claims that it infringes or misappropriates third-party rights or was processed without required consents; (b) your use of the Service in violation of these Terms or applicable law; or (c) disputes between you and your own customers. We will notify you promptly of any such claim and reasonably cooperate at your expense.

13. Term, suspension, and termination

These Terms apply for as long as you have an account or subscription. Subscriptions renew automatically for successive billing periods until cancelled.

We may suspend or terminate your access if you materially breach these Terms and, where the breach is curable, fail to cure it within a reasonable period after notice; for non-payment; or where necessary to protect the Service or comply with law. You may terminate by cancelling your subscription and closing your account.

You can export your confirmed order data (for example, to Google Sheets or CSV) at any time while your subscription is active. After termination, we delete or de-identify Customer Data within a reasonable period, as described in the Privacy Policy. Sections that by their nature should survive termination — including Sections 7, 10, 11, 12, and 15 — survive.

14. Changes to these Terms

We may update these Terms as the Service and applicable law evolve. For material changes we will give at least 14 days' advance notice by email or in the application. Changes apply from their effective date; if you do not agree to a change, cancel your subscription before it takes effect. Continued use after the effective date constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the European Union member state in which the PeasyOrders operator is established, without regard to conflict-of-laws rules, and the courts of that member state have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service — except where applicable law grants you mandatory rights or a mandatory venue, which remain unaffected.

Before bringing a claim, please contact support@peasyorders.com; most issues can be resolved quickly and informally.

16. General

These Terms, together with the Privacy Policy and any order or checkout terms, are the entire agreement between you and PeasyOrders regarding the Service. If any provision is found unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor or affiliate. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to you may be sent to your account email; notices to us go to support@peasyorders.com.

17. Contact

Questions about these Terms: support@peasyorders.com.